African Corporate Social Responsibility (Business/Social crossover) | 09 February 2001
Mobile Banking Apps and Financial Inclusion among Somali Refugees in Kenya: A Socio-Economic Analysis
N, i, c, h, o, l, a, s, K, i, p, r, o, p, M, u, t, h, a, m, a, ,, J, a, m, e, s, O, c, h, i, e, n, g, A, n, y, a, n, g, o, ,, W, a, n, y, o, n, y, i, C, h, e, p, t, o, o, C, h, e, r, u, i, y, o, s
Abstract
Mobile banking apps have emerged as a significant tool for financial inclusion in various regions, including those with high migration and refugee populations. A mixed-methods approach was employed, combining quantitative data from app usage surveys with qualitative insights from focus group discussions and interviews. The analysis revealed that 60% of surveyed refugees used mobile banking apps for basic financial transactions, indicating a substantial acceptance rate. Mobile banking apps play a crucial role in enhancing financial inclusion among Somali refugees by providing accessible and affordable financial services. Governments and non-governmental organizations should promote awareness campaigns about the benefits of mobile banking apps to further increase usage among refugees.