Urbanization in Moroccan cities has led to rapid population growth and increased migration into informal settlements, posing challenges for social welfare. The study employs a qualitative research approach using semi-structured interviews with residents and local service providers to understand the complexities of social welfare delivery in these areas. Socio-spatial analysis reveals that urbanization has resulted in significant overcrowding, leading to a higher proportion (60%) of informal settlement dwellers living in conditions below basic standards. Urbanization exacerbates existing inequalities and necessitates targeted social welfare reforms to address the specific needs of residents in these settlements. Local authorities should prioritise inclusive planning that integrates socio-spatial dimensions, while service providers need to adopt more community-centric approaches to enhance effectiveness. Morocco, urbanization, informal settlements, social welfare, socio-spatial analysis