Patient Satisfaction in Telemedicine Delivery Programmes within Remote Northern Ghana: A Comparative Analysis Over Five Months

Telemedicine delivery programmes have emerged as a critical tool for healthcare access in remote areas of Ghana. A mixed-methods approach was employed, including surveys and qualitative interviews to gather data from patients enrolled in the programmes. Patient satisfaction levels were notably higher (85%) for programmes that utilised interactive video calls compared to text-based communication methods (60%). Telemedicine delivery programmes significantly improved healthcare access and patient outcomes in remote northern Ghana, with interactive video calls demonstrating superior patient satisfaction. Further research should explore the long-term effects of telemedicine on patient health literacy and continuity of care. Patient Satisfaction, Telemedicine, Remote Healthcare, Northern Ghana Model estimation used $\hat{\theta}=argmin_{\theta}\sum_i\ell(y_i,f_\theta(x_i))+\lambda\lVert\theta\rVert_2^2$, with performance evaluated using out-of-sample error.