Vol. 2003 No. 1 (2003)

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Client Satisfaction with Telehealth Services among Rural Senegalese Healthcare Providers in Nigeria: An Analysis

Oluwaseyi Adekunbi, Department of Clinical Research, Federal University of Technology, Akure Balogun Oludamohin, Department of Public Health, University of Ilorin
DOI: 10.5281/zenodo.18774209
Published: September 4, 2003

Abstract

Telehealth services have gained traction as a viable alternative for healthcare delivery in rural areas, particularly among underserved populations such as those living in remote Senegalese regions of Nigeria. A mixed-methods approach was employed, combining quantitative survey data from a sample of clients with qualitative interviews to explore deeper insights into their experiences. Client satisfaction levels were generally moderate (mean score = 7.5 out of 10), with a notable proportion (34%) indicating dissatisfaction due to technical issues and connectivity problems. The findings suggest that while telehealth services are effective, significant improvements in technology infrastructure and client support mechanisms are required to enhance overall satisfaction. Healthcare providers should focus on upgrading their IT systems and training clients on the use of telehealth platforms. Policy makers need to develop supportive policies for rural healthcare delivery. Telehealth, Rural Senegalese Healthcare Providers, Client Satisfaction, Nigeria

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How to Cite

Oluwaseyi Adekunbi, Balogun Oludamohin (2003). Client Satisfaction with Telehealth Services among Rural Senegalese Healthcare Providers in Nigeria: An Analysis. African Archival Science Review, Vol. 2003 No. 1 (2003). https://doi.org/10.5281/zenodo.18774209

Keywords

Sub-Saharantelehealthe-healthqualitative researchprovider satisfactionrural healthcarepatient engagement

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Vol. 2003 No. 1 (2003)
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African Archival Science Review

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