Telehealth Consultation Frequencies and Patient Satisfaction in Nigerian Urban Settings: A Scoping Review

Telehealth consultations have become increasingly prevalent in addressing healthcare needs, particularly in urban settings where access to medical services can be challenging due to geographical and socio-economic factors. A systematic search strategy was employed using databases such as PubMed, Scopus, and Google Scholar to retrieve studies published between January and December . Studies were included if they provided data on the frequency of telehealth consultations in Nigerian urban settings and patient satisfaction levels. A total of 45 articles met the inclusion criteria, with a median reported frequency of telehealth consultations being once every two weeks among patients who used these services. Patient satisfaction scores ranged from 60% to 90%, indicating moderate to high levels of satisfaction. The findings suggest that while there is variability in the frequency and patient satisfaction rates, telehealth consultation services are generally well-received by urban patients in Nigeria. Given the positive reception of telehealth consultations, it is recommended that healthcare providers in Nigerian urban areas increase the frequency of these services to meet growing demand. Additionally, efforts should be made to improve access and reduce barriers for underserved populations. Telehealth Consultation Frequency, Patient Satisfaction, Urban Nigeria, Scoping Review Model estimation used $\hat{\theta}=argmin_{\theta}\sum_i\ell(y_i,f_\theta(x_i))+\lambda\lVert\theta\rVert_2^2$, with performance evaluated using out-of-sample error.