African ICT Law and Policy (Law/Technology/Policy crossover) | 15 October 2009
E-Services Accessibility and Usage Among Senegalese Small Business Owners in Morocco
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Abstract
This Data Descriptor examines e-services accessibility and usage among Senegalese small business owners operating in Morocco. A mixed-method approach was employed, integrating surveys with qualitative interviews. Data collection occurred through structured questionnaires distributed among a sample of small business owners in Morocco. The analysis revealed that 65% of respondents reported using at least one e-service for administrative purposes, indicating a moderate level of adoption. Despite the observed usage patterns, there is room for improvement in terms of awareness and integration of e-services within small business operations. Investment in digital literacy programmes targeting Senegalese entrepreneurs operating in Morocco could enhance their ability to utilise available e-services effectively. e-service adoption, small businesses, Senegal, Morocco, e-commerce Model estimation used $\hat{\theta}=argmin<em>{\theta}\sum</em>i\ell(y<em>i,f</em>\theta(x<em>i))+\lambda\lVert\theta\rVert</em>2^2$, with performance evaluated using out-of-sample error.