E-Government Solutions' Impact on Central Region Ghanaian Government Offices' Service Delivery Efficiency in 2007 Context

This study examines the impact of e-government solutions on service delivery efficiency in Ghana's Central Region government offices. A mixed-methods approach was employed, combining quantitative data from a survey with qualitative insights from interviews. Data were collected through structured questionnaires and semi-structured interviews targeting government officials and citizens in the Central Region of Ghana. Internet access increased by an average of 25% among surveyed government offices, leading to improved service delivery efficiency as measured by response times and citizen satisfaction scores (mean satisfaction score: 8.3 out of 10). E-government solutions have enhanced service delivery in the Central Region of Ghana's government offices, with notable improvements in internet infrastructure and user experience. Further investment should be directed towards expanding e-governance platforms to ensure equitable access across all regions. Training programmes for both government employees and citizens are also recommended to maximise benefits from these solutions. e-government, service delivery efficiency, Ghana, Central Region Model estimation used $\hat{\theta}=argmin_{\theta}\sum_i\ell(y_i,f_\theta(x_i))+\lambda\lVert\theta\rVert_2^2$, with performance evaluated using out-of-sample error.