African Development Communication (Media/Development/Social) | 03 July 2000
Designing User Interfaces for Low-Literacy Populations in Kenyan Contexts: A Methodological Framework
J, a, m, e, s, K, a, n, y, a, n, g, a, e
Abstract
Low-literacy populations in Kenya face significant barriers to accessing digital services effectively. A mixed-methods approach was employed involving surveys (\(N=200)\) and usability testing sessions (\(N=30)\). Findings indicate a direction towards incorporating visual aids and simplified language in user interfaces for better comprehension among low-literacy populations, with a proportion of 85% preferring clear visuals over text-based explanations. The design framework developed provides insights into improving digital access for underserved communities. Future research should explore scalability and long-term impact of the proposed user interface designs in various Kenyan settings. User Interface Design, Low-Literacy Populations, Digital Accessibility, Kenya