African Veterinary Microbiology | 15 July 2011
Gender-Neutralized Healthcare Models and Patient Satisfaction in Nigerian Public Hospitals: An Analysis
O, l, u, m, i, d, e, O, l, a, y, e, m, i, ,, C, h, i, n, e, d, u, C, h, i, b, u, z, o
Abstract
Healthcare in Nigeria's public hospitals often faces challenges related to patient satisfaction due to traditional gender biases in service delivery models. A mixed-methods approach involving surveys and qualitative interviews was employed to collect data from a representative sample of patients in various public hospitals across Nigeria. Analysis revealed that the introduction of gender-neutralized services led to an average increase of 15% in patient satisfaction scores, with notable improvements observed among both women and men who felt their specific needs were better addressed. The implementation of gender-neutral healthcare models significantly enhanced overall patient satisfaction in Nigerian public hospitals, particularly benefiting patients from traditionally marginalized groups. Public health authorities should continue to promote and implement gender-neutral healthcare practices to further improve service quality and patient outcomes. Gender-neutrality, Patient Satisfaction, Healthcare Delivery, Nigeria Treatment effect was estimated with $\text{logit}(p<em>i)=\beta</em>0+\beta^\top X_i$, and uncertainty reported using confidence-interval based inference.